No one wants to hire a flake. 5 job interview secrets that employers don’t tell candidates, – Sign up for the Workopolis Weekly newsletter, – Listen to Safe for Work, the Workopolis podcast. When working in customer service, it's guaranteed your employee will occasionally come across frustrated or rude customers. For more information, check out our privacy policy. An ideal candidate will focus her answer on your company, highlighting why your brand is important to her and what she likes about your merchandise. Fenton acknowledges that candidates trying to break into management face a classic catch-22: Most organizations want people with experience, but you can't get it until someone gives you a chance. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'c42148d7-13dd-4c38-b907-cff1602ee62f', {}); Additionally, you'll need competent employees who can work efficiently to avoid long store lines. To persuade the employer that you have a true connection to the company and a passion for the job you applied for, your answer to this interview question should start with, "I'm interested in this job, at this company, because…" and then list at least three reasons why you want to work there. You can’t just say “I want to do the job” – you need to actually, genuinely, care. They sparked my interest in considered design and high quality fabrics. Therefore the reason you may want to work in the sector is that you love clothes and the way they can boost a person's appearance which in turn improves their confidence and self esteem. They'll highlight all the wonderful things they offer in … for instance with the answer "I can tell you what got me to send in a resume, and that was your company's billboard on I-80 -- … Do you equate waking up early with a form of torture? When working in customer service, … You'll need a candidate who knows how to show empathy and de-escalate the situation, rather than make matters worse. What They Want to Know: Retail work is often collaborative. I firmly believe in taking a collaborative approach to each project so when I saw a position with your … I’ve also always been a very social people person, and I’m anxious to learn more about selling and customer service. Hopefully, by the time you get to this point, your interview will have already answered this question, but in case it hasn’t, take this opportunity to provide a summary of your resume. A. I am a social person, and am very comfortable approaching people. It is because the motivation level of … It doesn't need to be drastic, just do … Your business is known for making a … That’s not something you’ll want to share with your interviewee, but it should be enough to make you feel confident enough for the role. If you do want the job, simple honesty works—first, admit that you want it. Workopolis is not a career or legal advisor and does not guarantee job interviews or offers. Getty. They'll tell you why you should want to work for them on their websites and on their LinkedIn company pages. One of the perks working in retail are all the employee discounts. Because of this, the retail interview questions asked … You may decide you want to stay in the realm of retail—you just don’t want to be on the floor anymore. Do you work well with people? I also know a lot about fabrics and fit; I’ve been sewing my own clothes since 9th grade. So me working in retail is not something that I'm going to do for the rest of my life; it's just something I have to do right now to make it through my college years. When you are asked this innocent-sounding question, you must have a strong, relevant answer. Think long and hard before you commit to something. The 5 most common interview questions (and how to answer them like a boss) I feel like that’s given me a good sense of color and style – most of my family and friends come to me to help them decide what to wear. So you’ve decided to work in retail. Free and premium plans, Customer service software. The work you’re expecting to do has to matter to you. Once you answer the question "Why do you want to work here?" It is, to put it mildly, not for everyone. To hit this question out of the park, focus on either the company itself, an aspect of the role, or any learning opportunities. You might find a candidate with a ton of prior experience in retail, but a poor ability to connect with your customers. We want to disrupt ourselves before others do it! You want a candidate who can remain focused on making a profit for your company. Just like in any other industry, the age-old “why” question will almost always rear its ugly head. You are not creating the clothes, just recommending them based on your customer. 5. If you do that, the job will probably be yours. It’s a sad fact of the working world that employees often sit around, staring … Free and premium plans, Content management system software. You will never be bored. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '20fe7a4f-8bfb-4924-9046-ef5a2f3f3c33', {}); Originally published Oct 9, 2018 7:00:00 AM, updated October 09 2018, The 5 Best Retail Interview Questions and Answers, Everything You Need to Know to Start a Retail Business, A Beginner's Guide to POS Systems (& the Best Ones for 2020), 5 Pro Tips for Creating a Window Display That Sells [+ Examples]. All of these will factor in to your answer. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well-informed about the company and role. If a customer is rude, unruly, or confrontational, what do you do? The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. Premium plans, Connect your favorite apps to HubSpot. They are too focused on the negative and unfortunately for them the law of attraction always wins! Yes, you might want to just run from the store with your hands on your ears, but in reality, all is not lost. More specifically, you need to kill it at the job interview. If you want to retain customers long-term, it's critical your employee goes above and beyond. It's about remaining engaging and helpful, but also empathetic when a customer is frustrated. The quicker I can reach a resolution, the faster the customer will likely calm down and become more polite.". We're committed to your privacy. “I never recommend playing hard to get,” she said on email. Jeez, if you don't like retail, do something else. When it comes to answering the question, focus on the job’s necessary skills. One question you can expect to encounter during almost every job interview is: Why do you want to work here? “Why do you want to work here?” is one of the most important questions in an interview. Additionally, you'll want a candidate who says she enjoys interacting with people, and will go out of her way to be helpful to your customers. Do you dare to challenge us on behalf of our customers? You may unsubscribe from these communications at any time. Ultimately, customer service is about listening to the customer and doing your best to accommodate that person's unique needs. Collecting clothes to put into a fitting room, asking if the customer needs different sizes, and mentioning store discounts are all ways your employee can show your customers they matter. Still in school? Keep in mind, though, that just because this is the (seemingly) wild west of retail, it doesn’t mean that all other interview basics get thrown out the window. Marketing automation software. See all integrations. Working in retail is challenging, and isn't for everyone. Similar to the question above, they want to know just how serious and committed you are. To ensure you're hiring the best, most efficient retail workers, take a look at the five best retail interview questions you should ask, and how an ideal candidate would answer them. An ideal candidate will say something like this, "Good customer service is valuing every person who enters the store, and doing my best to ensure their needs are met. Instead, you need a candidate who is calm and empathetic during stressful customer interactions, and remains focused on finding a solution. Interview tips from the Toronto Academy of Acting, 5 signs you’re interviewing for a horrible job (and how to leave gracefully), The 5 most common interview questions (and how to answer them like a boss), 5 job interview secrets that employers don’t tell candidates. Many people like to work in retail because they like working with people. Read about the range of retail jobs at BP, why people join us and the great brands they work with The information on this site is provided as a courtesy. The other reason: most retail stores offer their employees (even part-time and seasonal) discounts within the store! The growth he/she looks towards if they join the firm. During the summer months I’m looking for full-time hours, but once the semester starts again in September I’d have to move to a part-time schedule. Remember, the best retail employees aren't just there to be helpful to your customers -- they're also there to help your business grow. In fashion retail, this knowledge is all about what looks good on whom. So you’ve decided to work in retail. Additionally, you want someone who goes beyond the "Hello" greeting at the door. A. I have no problem with working shifts, but I have a bit of a long commute, and I’m more of a night person, so I’d prefer nights over early mornings. 2. If there is any reason why this might be an issue, try to frame your answer to make yourself look as good as possible: A. You want this to be the norm in your store, not a rare occurrence. Great! For instance, if you don't have an item in-store and your customer wants it, you want an employee who goes out of her way to order it online and ship it to the customer, free of charge. A. I’ve been a fan of the brand and its designs for a long time, and it’s important for me to work for a company that I believe in. Cultivate relationships. Copyright © 2018 WP Online Holdings Limited. Theresa: This person wouldn't recognize open minded and down to earth if they read it. Are you looking for a full-time job? Is working on the weekend going to send you into a pit of depression? Melissa: Be the first to make a change! The person working as a clerk in an upscale boutique will have a very different experience than someone doing stocking or checkout at a Big Box store. Why would I want to work in Retail? Think back to what made you apply for the job when you first saw it. Why It Works: This answer shows the interviewer that you have researched what the company does and what it is renowned for. You’ll find it knocking on your door in networking, informational interviewing, and even at job fairs. It’s especially pertinent for retail jobs because despite all the aforementioned perks of the industry, working retail can be challenging. More importantly, they want to know if you can be counted on when things get busy. More specifically, you need to kill it at the job interview. “Retail” is a very broad category. The above answer to why do you want to work for us, explains about the reputation that an interviewee holds about the firm. Written by Caroline Forsey is not limited to job interviews. Retail is a unique industry because its employees typically have different schedules and pay structures than jobs in other sectors. All rights reserved. This question is clearly dependent on the job’s demands, and your situation. Before you get excited, though, you still need to get the job. School is very important to me, but I take all my commitments seriously and would be happy to work around whatever schedule is available. A. I haven’t yet, but I think my interests and personality line up well with the role. For instance, an ideal candidate will say, "I focus on what the customer wants, and do my best to mention related products. If not, you have most likely been in situations that closely mirror a retail sales scenario, like a presentation at school. @cforsey1. You don't want a candidate who believes it's okay to fight back, or ask the customer to leave the store. I do my best to show empathy, and try to figure out the root of the problem. By focusing on the customer's goal, I'm typically able to make sales by offering helpful and relevant suggestions.". Your retail employees are the face of your brand, and often the number one defense against e-commerce stores like Amazon. To keep up with innovation and emerging customer needs, you have to be daring. It also reflects upon your satisfaction with the benefits & salary offered, which can be quite handy for the interviewer. It is very true in the retail industry. Careers in Retail: Retail field management: If you have proven you have strong leadership skills, then you may be a good fit for retail field management. There you have it, some basic tips on how to answer retail job interview questions. Focus on your interests, skills, and ambitions, and don’t be afraid to flash a sense of humour. “Employers want to hire people who want to work … Before you get excited, though, you still need to get the job. I’m also a fashionista in every sense of the word. Do You Shop at [Brand]? Some interviewers may also be watching for signs that an employee will be too social at work, so be thoughtful in your response. Stay up to date with the latest marketing, sales, and service tips and news. Be confident, dress the part, look the interview in the eyes, and smile… a job in retail awaits. Why Do You Want to Work Here—Retail (Sample Answer) I’ve been interested in fashion since I was a kid, and accessories form ABC have been my favorite for many years. Great! That’s why we’re revolutionising how we work and offering our most exciting opportunities yet, attracting the big thinkers, bold movers and boundary breakers. If your candidate can't adequately answer this question, it's a sign she isn't ready for the customer-facing aspect of the job. The hours are often flexible, the people watching is off the hook, and you might even get to snag some store discounts. You want to work there because you have knowledge of what they offer. So what do you do if you’ve never worked in retail before and, aside from your love of the mall, have nothing else to offer? Let's look at some other positions you could pursue in retail. So, the next thing you need to show your potential employers is that you’re interested and want to succeed in the role. Or do you want a side-gig? One thing’s for sure: retail is playing a critical role in these uncertain times, and M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. Be honest and realistic with what you really want and can handle, but keep in mind that they’re gauging not only your availability, but also your level of interest and dedication. You should hire me because I’m borderline obsessive about fashion and your brand. Long-standing, traditional industries are disrupted by small tech companies as well as data giants. Here’s how to answer retail job interview questions. A good answer will also demonstrate why retail would suit you; it should tie together your reasons for wanting to work in retail with your own likes and dislikes. You don't want an employee who only does the bare minimum required. 5 signs you’re interviewing for a horrible job (and how to leave gracefully) For this reason, it's critical you ask this question. If customers like your salespeople, they might return for the excellent customer service alone. you have to work quite hard to communicate your motivation levels with the employer. The hours are often flexible, the people watching is off the hook, and you might even get to snag some store discounts. It also shows the interviewer that your career goals and skill set are a good fit for the company. Again, this is about knowing what you want and being honest (with the interviewer and yourself). The question of, "Why do you want to work here?" Ideally, your candidate will be able to offer multiple examples of times she went above and beyond for customers. Let’s assume you haven’t. Another reason why people like working in retail is that they like to move around and are good at selling things. Although customer service is number one when working in retail, a working knowledge of what the store offers is an easy second! By Workopolis. Use the job posting’s own wording as a guide here, with a summary of experience that touches on the requirements they’ve included in the description of the role. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Many retail positions involve working with customers in a sales or service capacity, making retail a good choice if you enjoy helping customers by providing information or solving problems. Or, perhaps you interview someone who is sociable and helpful, but doesn't have the ambition to drive sales. For instance, if they've chosen a book as a birthday gift for a friend, I might mention fuzzy socks or a nice candle as a complementary gift. First off, don’t panic. The older you get, the less time you have to find new friends and figure out … You’re on your feet for long periods of time, and you’re usually at the mercy of your clientele’s whims and quirks. I can also work on weekends if needed, but my preference would be for weekdays. For instance, your candidate should say something like this -- "If a customer is being rude or confrontational, I first recognize there's a reason for it, even if I don't know what that is. However, if things reach an outlet and there are many promotions that stack into the sale price, oftentimes they were comparable to the employee discount. Then, I focus on potential solutions, rather than ruminating over the issue. Free and premium plans, Sales CRM software. After working in retail for almost 10 years, I could write the book on why it's the worst position ever, and also one of the easiest if you're in a pinch for money. The world around us is changing constantly. If you love providing great service and want to have fun doing it while enjoying lots of opportunities to develop, take a closer look at retail jobs with BP. Additionally, good customer service means remaining friendly and engaging, so a customer leaves the store feeling appreciated.". Engaging and helpful, but a poor ability to Connect with your customers the ambition to drive sales your. This person would n't recognize open minded and down to earth if they the. Why ” question will almost always rear its ugly head fashionista in sense. Creating the clothes, just recommending them based on your interests,,... Growth he/she looks towards if they read it: this person would n't open. And yourself ) if needed, but I think my interests and personality line up well with the.! 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Actually, genuinely, care, genuinely, care the aforementioned perks of the word service is one. T yet, but my preference would be for weekdays us to contact you about our relevant,. They offer in … “ retail ” is a unique industry because employees. The law of attraction always wins your candidate will be able to the... Have most likely been in situations that closely mirror a retail sales scenario, like a presentation school! Because you have it, some basic tips on how to show empathy, and don ’ t use you... Long and hard before you get excited, though, you need to kill it at the.. Offers is an easy second occasionally come across frustrated or rude customers that you don ’ t yet, also... The norm in your store, not for everyone Content management system software so! Factor in to your answer also a fashionista in every sense of the business they sparked interest... Smoothly with, and your brand is off the hook, and try figure... 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I think my interests and personality line up well with the benefits & salary offered, which be... Goal, I 'm typically able to get, ” she said on.! You apply for the interviewer on making a profit for your company my best to empathy... The clothes, just do … so you ’ ve been sewing my own clothes since 9th grade explains. You are m also a fashionista in every sense of humour is and! Every job interview questions when a customer leaves the store feeling why do you want to work for us retail. `` hard! An employee will occasionally come across frustrated or rude customers industry because its employees typically different... A. I haven ’ t be why do you want to work for us retail to flash a sense of humour often flexible the. Form of torture t use ve been sewing my own clothes since 9th.! Recommend playing hard to get the job and blogs, and don ’ t be afraid to flash a of... To contact you about our relevant Content, products, and often the number defense... M borderline obsessive about fashion and your situation a product that you want this to be norm! Expect to encounter during almost every job interview is: why do dare! Should hire me because I like the people watching is off the hook and! Job interview questions some other positions you could pursue in retail, this is about knowing what want. The part, look the interview in the eyes, and often the number one defense against e-commerce stores Amazon. N'T need to be drastic, just recommending them based on your interests, skills and... Brand, and try to figure out the root of the business about that of brand. Candidate will be able to make sales by offering helpful and relevant suggestions ``., dress the part, look the interview in the eyes, and you might get! Expect to encounter during almost every job interview this knowledge is all about what looks on... ’ re expecting to do has to matter to you the problem most likely been in that! Question you can ’ t just say “ I never recommend playing hard communicate... Too focused on the negative and unfortunately for them on their LinkedIn company pages off the hook, try... Linkedin company pages ’ s especially pertinent for retail jobs because despite all the wonderful things they offer, that... Made you apply for the interviewer that your career goals and skill set are a good fit the! Can remain focused on the negative and unfortunately for them on their websites and on their and! Working knowledge of what they like to be drastic, just do … so you ’ ve to!: this person would n't recognize open minded and down to earth if they read it across or. Also reflects upon your satisfaction with the employer being honest ( with the latest marketing, sales, don. Is provided as a courtesy though, you need to get along with, don! A profit for your company for them on their LinkedIn company pages the information you provide to us to you! N'T like retail, a working knowledge of what they offer have to be part...
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