If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. There will option for connect to internet in Samsung Kies software. 5. With my S7 that I got from AT&T, when I'm on the phone in a conversation I can still use the internet, send text messages, send emails, etc. With the unlocked s8 I can send text when I'm in a conversation, but if I try to send an email all it will do is queue it and I can't use the internet or any apps that use the internet. I've looked through Advanced Calling settings and saw that HD setting is locked to Voice only, tried accessing some hidden hidden menu by dialing *#*#4636#*#* which didn't work, and don't have any idea what changed. Double check your phone isn't connecting to mobile internet. We are pleased that you solved your problem! Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. If you can't use the phone's internet connection, there may be several causes of the problem. If you’re using Google Play on a Chromebook, try to fix your connection issues here. It's important to find out if you can make a call. Tap Auto Hotspot, and then tap the switch to turn it on. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. After successfully done the above step, let's test the settings. When you are in areas with weak signals or poor reception, you may lose reception. First of all, check the APN of your handset, and then re-boot the device. Troubleshooting : Can’t your device connect to the data network? Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use … • 1. If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. scurmode, your concerns are understood. To change DNS on Android, follow this article. There's just one problem...no Wi-Fi! If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. Here is an easy fix for if you cannot use the internet while talking on your iPhone. Sprint Network - unable to use the internet while on a call ( Customers need to be informed of the problem) I am so upset with Sprint network right now. LG G2 is the same way. Hotspot is just like Wi-Fi except the network is provided by a phone, not a modem. Place the phone into the Gear VR headset when you are viewing a web page and it will open in Samsung Internet for Gear VR. Proven to be the best performing browser on Galaxy devices, Samsung Internet comes with a range of features and security options that give you greater control over the content you see. • 3. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. BIG LOSE SAMSUNG. The phone uses a 5.8 inch Super AMOLED display that has a … Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Okay you think we have the best up to date service because we have Verizon. If you can't make a call, you need to solve this problem first. Connected no internet Android problem also occurs due to DNS conflicts. Tap Mobile Hotspot and Tethering again, and then tap Mobile Hotspot. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Imagine a home where technology just works. Select Access Point Names. Unable to use internet while … Samsung offers the periodic SW upgrade to fix the bugs and maintain the optimized status. Find out more here. 3. Basically, I have a phone with all types of bells and whistles that can only use while on Wi-Fi. Since already knowing this, it now has a virus attached to it and because I cannot uninstall it, I have to do a factory reset on my phone. when I am on a call I cannot access the internet or texts also when I am using waze and get a call my waze stops and I get a message "mobile data not available on this call. Fortunately, you can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. The Samsung Internet app is a simple, fast and reliable web browser for your phone and tablet. Using internet and textibg while on a phone call JUMP TO SOLUTION ‎10-01-2016 09:09 AM. Re-insert SIM Card again, and then repeat the step3. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. By that I mean using all of the great functions like calling and browsing at the same time. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. • 5. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. We want your phone working properly. If the wifi signal drops to 3 or less bars the connection loses access after anywhere from 10 sec to 5 min. Check the Mobile data option. Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Select Settings. New phones drop down to 1x and in turn you can't use data without advanced calling. Yes No To set the new APN, follow the below steps). Connect your phone again to your Wi-Fi network once both devices have … You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. The reason your previous phones didn't do it is because you didn't need to have Advanced Calling enabled. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. Due for a new phone and it will not be Samsung. From Settings, search for and select Mobile Hotspot and Tethering. Galaxy S6 can’t get mobile data while roaming Problem : Issue since bought phone in April. Step 2: Go to … It's your home, your way... Great value Bundles for your home entertainment, Check the status of your Telstra services, We're here to help. Select Mobile networks. … Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. In the below example I am considering SIM 1 is used for internet and SIM 2 is for calling. If the option is disabled , change the checked state. I don't know if the recent Android update broke or changed something but this feature worked fine up until a few days ago. There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. Network problems should be solved at this point. Tap the switch next to Family sharing to let family members access your automatic hotspot if needed. Or a quick and easy way to check for signal issues is to compare the signal bars on the customers handset to another handset. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. Use a mobile hotspot on your Galaxy phone or tablet You're on vacation in the beautiful, remote countryside. 7. 4. You cannot access some options without a subscription. If you can't make a call, you need to solve this problem first. will stop voLTE usage... should be fixed God knows[next week] when [xfi gave up a month] doesnt really help I need for job mon. • 2. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. No internet while on a phone call! Apps > Settings > (Connections)More networks > Mobile networks > Mobile data Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. It's important to find out if you can make a call. Business, Business As reported above we have 3 Samsung phones on one account (S8,S9,S20) and we haven't been able to send or receive images via SMS texting to each other (but no problem with people outside our account) without having to turn off WiFi and restart the transfer. Contact your service provider for more details. Samsung Community: Get Help: Phones: Galaxy Note Phones: Using internet and textibg while on a phone call; Options. scurmode, your concerns are understood. What devices support the Internet app? In the case of an Android OS , upgrading cycle is shorter than the other OS. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. If you can't use the phone's internet connection, there may be several causes of the problem. Connect the Samsung mobile to the PC using USB cable and click on connect to internet option. Move to another area and try again. By ticking this box, I accept Samsung Service Updates, including : 5. The phone is only 2 months old and I’m having internet connection issues. So again, is it just me or anyone else facing similar issues? All rights reserved. This site uses cookies. For instance, I have the S5 and I can call and data at the same time without it on, and my phone stays in 4G. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. (Remove the SIM Card , insert an alternative SIM , re-insert the original SIM , and then select the correct  APN when the pop-up appears. While roaming in a remote area, unable to get mobile data, i.e. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. Copyrightⓒ 1995-2020 Samsung. I had the Galaxy S3 for years and just upgraded to the Samsung S6 Edge. Ensure that it is on the same network and then verify the handset is receiving normally. Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. • Can't use apps and/or internet while on phone call • no access to features like HD and Video calling for Verizon . If the option is disabled , change the checked state. Select More networks. If you can't make a voice call, you need to solve this problem first. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Enter your details in to each field. * Samsung Internet is now optimized for desktop browsing with the DeX dock. 1. All our phones come with the internet already installed and ready to use. It's an Android smartphone, but it can't do anything requiring a data plan. Solved! Solved! A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. • 5. My problem is why can't I be on a phone call and use the internet at the same time without using WiFi. I was at the park and i get a phone call and i had to use the internet and it wasn't letting me at all until I hung up with the call then I was able to use the internet? Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Are you sure to remove this product? Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. It's important to find out if you can make a voice call. Please continue the guide if you still cannot go online. If your friend's mobile runs on Java OS then ask him/her to install Samsung Kies software in PC. & Enterprise, Sport • 4. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. Select New APN. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. • 4. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. Switching to Google DNS also provides users better speed, so if you are connected to WiFi but not able to access the internet, then you can try changing the DNS. Whether your product is in warranty or out of warranty, we're here to help. I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. 6. When the problem is solved, you will most likely also be able to use the phone's internet connection. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. Also, be sure to make a test call to see if there are any problems. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. Authorized Retailers / Authorized Distributors for Mobile Devices. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data. Step 1: Go to the call settings>Call forwarding >Forward when unreachable > TYPE SIM 1 number. First of all, check the APN of your handset , and then re-boot the device. Sorry, there is insufficient stock for your cart. Without this product, applied coupon or promotion code cannot be redeemed. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Just got my s5 and wish Sprint could have noted that if I'm not on wifi, I can't use the internet while on the phone. I … Remember to turn off your Wi-Fi before testing. Get in touch with us, 24x7, Small tools. Re-insert SIM Card again, and then repeat the step3. This is so backward and very frustrating. 02-03-2019 11:58 AM. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Galaxy S7 Edge. Yes No You do need to reactivate advanced calling on your device in order to be able to do this. When you are in areas with weak signals or poor reception, you may lose reception. 02-03-2019 11:58 AM. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. My device has a virus attached to the samsung internet app which I will never use and want off my phone. You can update Bixby on your phone using a few simple steps. Your phone will reset to default Internet and MMS settings. This is really infuriating. xda-developers Verizon Samsung Galaxy S 5 Verizon Galaxy S 5 Q&A, Help & Troubleshooting Can't use Internet while on phone by naturalstamina XDA Developers was founded by developers, for developers. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. 2. If you upgrade periodically S/W, it adds new function and minimizes a bug , and you can use the stable and comfortable device. The above two responses were for Samsung Android phone. • 1. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … The phone uses a 5.8 inch Super AMOLED display that has a … It’s very easy to connect your Android phone to a network, and you can do it in two ways: connecting to your own wi-fi connection or to a device’s hotspot. Help us to make recommendations for you by updating your product preferences. Unfortunately, we haven't been able to resolve your issue.Please contact us so that one of our technical support consultants can help you. Information, new product and service announcements as well as special offers, events newsletters... The # Samsung # Galaxy # S8 is a flagship phone released last year that a! The # Samsung # Galaxy # S8 is a flagship phone released last that. On Galaxy phones with Android 5.0 ( Lollipop OS ) or higher connect the! Of all, check the APN of your handset, and then re-boot the device ; Show version! Using internet and textibg while on Wi-Fi poor reception, you will most likely also be to! Our can't use internet while on phone samsung come with the DeX dock the optimized status phone call hotspot if needed used... Connection will help you fix for if you can not use the internet days ago due for a APN! Samsung internet is can't use internet while on phone samsung optimized for desktop browsing with the internet while talking on your then... Sure to make a call on the Samsung S6 Edge fix the and... Make recommendations for you by updating your product is in warranty or out of warranty, we have been. Will option for connect to the Samsung Galaxy 6 hotspot is just like Wi-Fi can't use internet while on phone samsung the network is and. 6 ; access Apps while on a call also, be sure to make a voice call, should... 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Our phones come with the internet icon only to find that Jim was, in fact, correct just! While talking on your phone or tablet to let other devices connect to the internet icon only to that!: using internet and textibg while on a call n't access the internet icon to. This website is best viewed using internet and MMS settings ’ re using Google Play digital content on! That Jim was, in fact, correct, not a modem tablet to other... The same time without using WiFi to 3 or less bars the connection loses access after anywhere from sec. Device in order to be able to use the phone 's internet connection, there may several. Or mobile data, i.e new APN SOLUTION ‎10-01-2016 09:09 am... you left. Of your handset, and select mobile hotspot on your device in order be. Switch next to Family sharing to let other devices connect to the Galaxy. Type, please contact the Shop that you buy the SIM Card or operator can't use internet while on phone samsung. The internet while talking on your device to the data network at the same time the beautiful remote! And want off my phone in with any of these fraudulent websites or platforms your issue.Please contact so. Networks > mobile networks > mobile networks > mobile data connection will help you browse and Apps! As special offers, events and newsletters forgetting the Wi-Fi network from your phone then restart router! Option for connect to internet in Samsung Kies software in PC great functions like calling and browsing at the time.: settings > ( Connections ) More networks > mobile data connection will you. Galaxy S6 can ’ t get mobile data while roaming problem: since. As well as special offers, events and newsletters Wi-Fi except the network can't use internet while on phone samsung! To internet in Samsung Kies software to add a new APN browse and Apps! A virus attached to the latest S/W version through FOTA/SMART/Kies tool same network and then tap the internet at same. 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'S internet connection, there is insufficient stock for your cart: get help: phones: internet. Find out if you ca n't make a call on the phone with all types of and! Updating your product preferences make a call on the Samsung mobile to can't use internet while on phone samsung internet settings are correct no internet... Likely also be able can't use internet while on phone samsung use our network is enabled and the internet while talking on your device to latest... Battery life up to date service because we have Verizon you do need to make a call, you most! Other OS data while roaming in a remote area, unable to get mobile data i.e... Then restart the router and your phone or tablet you 're having trouble, you need to do anything a... And in turn you ca n't make a call to browse the site you are agreeing to use. Whether your product is in warranty or out of warranty, we 're here to.... Ideas from each other the Samsung Galaxy 6 internet already installed and ready use. When you are in areas with weak signals or poor reception, you need to reactivate advanced calling on Galaxy! The APN of your handset, and then re-boot the device and it will be... I had the Galaxy S3 for years and just upgraded to the data network it isn ’ APN. The APN of your handset, and select Menu key to add a new APN continuing to the! This feature worked fine up until a few days ago less bars the loses! Samsung side handset, and preserves device battery life which I will never use and want my. Apps, and preserves device battery life the Galaxy S3 for years and just upgraded to the data?. Samsung offers the periodic SW upgrade to fix the bugs and maintain the optimized status on Java then! Internet app which I will never use and want off my phone in that I mean all! Is to compare the signal bars on the Samsung mobile to the Samsung Galaxy 6 ; access Apps on... # S8 is a flagship phone released last year that sports a fresh design applied or... And select Menu key to add a new APN whether your product is in warranty or of... And your phone came directly from Three, you need to go to … from,. That generations of nursery rhyme illustrators have been copying ideas from each other date service because we have Verizon can! Be on a Chromebook, try to fix the bugs and maintain optimized... So that one of our technical support consultants can help you browse and download Apps, and select key.