Although the DSL side of the filter does not do any "frequency filtering", I believe it does still provide surge/overvoltage protection. It can affect the DSL signal but not just when the phone rings. Now I know you said it is your phone frequency, but I have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? Play skribbl.io on my phone, using mobile data, it loads. You said your connection drops when your phone rings, but did not mention whether it happens if you make a call out. I am sure the micro-filters installed and it's correct. Check all connections. especially when doing work related tasks. If you are having problems with your AT&T High Speed Internet connection, try the following troubleshooting steps: Check the modem status icon on the task bar on your desktop. This also provided another piece of information. Sometimes we have to unplug/replug all the cables to get it to come back up. Does it happen every time the phone rings, or every time the phone is picked up. Dsl connection lost when phone rings? ... -Tried connecting broadband/phone directly to the test socket. I am also paying for a 4Mbps connection but 2Mbps is all that I get to make use of. Check filters and internal wiring. My internet connection is interrupted every time my phone (land line ) rings. however, this is very annoying. So he said that it must be our modem that is faulty (which seemed plausible, as we had the modem for quite some time now). Same goes for the ring circuit. ... Internet and Phone is EXPENSIVE, my phone only rings with sales calls (because they sell your information to everyone) and my Internet connection does not work! the internet on my computer never gets disconnected but i lose the connection on my ps3 and it sais "You have been disconnected from the access point". It could be your receiving a higher than standard ringvoltage or on/off hook voltage. If it's good until the phone rings, without being picked up, then you have a wiring problem or an issue with the frame adapter.A DSL connection should be able to survive a ring, filter or no filter. Jan 23, 2012. my wireless connection always drops when my phone rings. If your telephone number is withheld use 1470 before dialling 17070 I have been an AT&T user for over 40 years, but if this issue is not solved, I will be moving my business else where. We then went and bought a new modem today, and now I noticed that when the phone rings the first time, nothing happens, but if a second call is made after about 30 seconds, it then loses connection again. thanks! Ps3 loses connection when phone rings? Any ideas? - Dial 17070 and select option 2. ARGH! starting about a month ago, whenever my phone rings, my internet connection is interrupted. I have DSL with filters on all the phones. as soon as we hang up the connection problem is resolved. Basically, the internet connection drops out after a few hours and the only way to get the internet connection back again is to do a power cycle on the router. As soon as we hang up the phone it reconnects. And every time we receive a phone call or dial out, some of the time it will disconnect out internet... Not all the time but the majority. Call 1-855-423-8741 Visit the contact page for more numbers. 3 … WhatsApp is a great app for real time communication, whether via text message or VoIP calls. When someone rings the phone whilst I am playing online its ok, but the minute they hang up, I lose connection. Look for this when you shop. Ps3 loses connection every time my phone rings? Phone Socket Corrosion. Domestic dwellings are usually electrically "dirty" and so the DSL can be affected by taking it through the house but that is would be affected all the time, not just when the phone rings. I have great connection, but when the phone rings, I lose connection. Phone ringing disconnects DSL service If your DSL service is disconnecting when your phone rings, you probably have a phone somewhere in the office that doesn't have a DSL filter installed between the phone and the wall jack. Play a game such as skribbl.io and it simply doesn't load, meanwhile friends who do not use CenturyLink can load. i have a hp compaq presario cq56-115dx notebook pc and a 2wire 496 wireless rounter and i loose connection during internet exploring. When the phone - 57410 I use a router to get my internet wireless but it loses connection everytime the phone rings or if someone is using it. DSL keeps dropping at any given time. In the majority of cases where the phone rings, the router will lose sync. I isolated the modem router. DSL Connection keeps dropping I have spent hours on the phone over the last year and a half with AT&T with very little satisfaction. In some cases, the only cure is to replace the phone with a 5+ GHz phone. Solved: Hello, I lose connection to the Internet whenever someone calls the homephone, and then hear static while the modem tries to reconnect. ~ adsl disconnects when the phone rings. Hi, I'm having a major issue with my brand new Asus DSL-AC68U modem/router. Check for noise on the line by doing a quiet line test. Mine has been dropping out when the phone rings, and of course, ... running Cat5e to the modem's location, and the flapping thing still loses sync when the phone rings. As beerhunter2 says you must connect any phone, FAX or Sky box or any thing else that plugs into a phone socket into the BT style socket on the filter only NEVER into the RJ11. why does my internet go down when home phone rings , not on dial up new routor I have a new dell pc , I needed a new routor so I order one thrugh century link my phone service , ive had nothing but troubles , every time my phone rings I lose internet service , some one please help ,ive called phone company they said to take off filters which came with ne routor ,still happens thank you carol Don’t worry—just ask a representative over the phone! What to do when Whatsapp loses connection or disconnects frequently. Im using high speed not dial up. Among the tough-to-troubleshoot faults of a phone line are when phone socket corrosion is the issue. The RJ11 is for the ADSL modem only. ... to your phone and when it rings the phone uses most of the connection and that is why you get signed out if you have dsl then you should have no problem with losing your connection when the phone rings. It syncs then loses connection, and syncs again. Around new years day, what would happen is the internet would disconnect when I made an outgoing or an incoming call came in. So recently, my DSL connection totally dropped for four days. ... Also make sure that DSL cable is connected on the DSL port of your HH and not on red WAN or yellow Ethernet or any other port at the back of your HH. And EVERY phone etc has to be connected via a filter not just the one at the same socket as the ADSL modem. These were installed in phone boxes leading up to the 1980s and can cause numerous disruptions with a DSL connection, including symptoms that you've mentioned. Difference now is that im using a different setup. Lineman. I have an Apple Airport Extreme, and an apple internet reciever plugged into my 360. I also have a land line with comcast. It turns out, if the phone rings, that screensharing connection gets dropped and we get a “connecting” message with a giant spinning wheel on screen. ATT SUCKS! Sometimes it comes back within a couple of minutes. It will either drop as soon as the phone starts ringing, or 20-30 seconds into a call. I have a WRT54GS v.6 with one wired and one wireless computer. please help. So, near 4 months later, its back! ... you never know it might end up bumping your ADSL or NBN connection speed up and improving on those odd dropouts. Many newer 5+ GHz phones are being marked "Wi-Fi Friendly", or have similar designations. Then the next day it will drop when the phone rings or is used usually only at certain times of day . Sporadic or intermittent loss of you connection to the Internet is often caused by electronic or physical interference. I have a a desktop computer with a Belkin wireless internet connection. I have already tried unplugging all of my cordless phones-that did no good. If you do this, carefully read the phone's specs because some 5+ GHz phones also use the 2.4 GHz band, and these will interfere with the router. You can also use BTs Ring Back Facility to test - Dial 17070 and select option 1. Playing Among Us, that works. Answers: Maybe you need to split the phone line just after the demarcation point. we lose internet whenever our phone rings. Websites like YouTube, Reddit, etc all work. Connection problems - If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings. I notice that my connection is able to maintain a relatively consistent SNR and sync rate, except for when the phone rings. Wireless Connection Always Dropping When Phone Rings? I have had Bellsouth DSL for 2 years now with no problems but now every time the phone rings or you try to make a call while online, the broadband link light flashes & I get knocked off line. You can also temporarily disable other electronic devices while you try to connect your laptop or phone to the Wi-Fi. Now, more complicated games such as Overwatch, it just says connecting to game server. Does anyone know why and how do i fix this problem? April 1, 2013. My ADSL connection is very pathetic. The house was built in 1974. I am very frustrated and piturbed. my internet connection gets lost when the phone rings or someone is using a phone? Can’t Find What You’re Looking For? I use a Westell VersaLink 327W to get my internet, but it loses connection everytime the phone rings or if someone is using it. Sometimes something really important good be happening and the phone will ring, losing my connection. I called them back, and they said they could schedule the phone company to make a service call. My DSL is Bellsouth/AT&T. And I have tried connecting directly to the modem and theirs no problem, but when a go through the router it tends to do that... And i emailed d-link (my router) and they said to open the some ports up. For many of us, its the easiest way to stay in touch with friends or call loved ones overseas while avoiding costly mobile phone roaming charges. I tried what MrPC said, unplugging all my phones and calling again. I can connect generally at at about 17Mbps with ADSL2+ with a very reliable connection. Now you’re talking! Whenever the phone rings, the internet connection is lost. The DSL and Internet light would just die and the router would tell me that the connection has died and its trying to reconnect. Reply. Answer Save. N'T load, meanwhile friends who do not use CenturyLink can load is often caused electronic. 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